In this ever-changing world, many of us have more flexibility than ever over the hours we work. With the blurring of lines between work and leisure time, so too it has become more common for…

In this day and age of mass-automation, personalising the relationship you have with your customers has never been more important. With the exponential rise in social media customers can easily share their opinions with the…

The phrase customer delight is becoming more commonly used in customer service today. You can even take a training course on customer delight strategies! The phrase tends to conjure up connotations of an American diner…

Running a business isn’t always easy. It can be demanding, stressful and hard work. Not only do you need to focus on fulfilling the needs of your customers on a daily basis, but you also…

Outsourcing business functions is often done by big businesses to reduce costs and improve efficiency but many areas can be outsourced for smaller businesses too.  Businesses will often call on outside expertise on an occasional…

I’m sure there are a number of people in your business (including yourself) who are carrying out tasks that are not what they were employed to do, but they do it because, well someone has…

Did you know that customers are 2 times more likely to share their bad customer service experiences than they are to talk about positive experiences? Reviews and testimonials are so important to businesses; they can…

In the consumer led world we live in today, you might think that customer loyalty is a myth. All customers want is the best price and if they can find a cheaper option they won’t…

Never miss an important call Whether it’s an important customer or a new sales lead calling your business, you don’t want to miss that call. The chances of a potential customer trying again are slim….