How will my Virtual PA/Receptionist know how to deal
with my calls?
Your PA will be expertly selected to sync in with you and your
business. We take a comprehensive briefing from you on how you
want your calls to be handled. Everything from why we should tell
a caller you’re not available through to which calls we should
connect to you, which we should take a message for and which calls
you simply won’t take.
Your PA will be able to deal with simple through to more complex
calls and answer each call with care and attention to detail as if
they are from within your own company. We guarantee that your
caller will not sense or feel that we aren’t an integral part
of your business.
Are there different levels of service?
In simple terms there are two options.
Message taking - after answering the call in your company name
we advise the caller that you’re not currently available (you can
choose the reason we give e.g. out of the office, with a client, on
the phone etc). We capture the callers name, telephone number and
the reason for the call and send you an accurate message by email
and/or SMS.
Virtual PA – as with our Message Taking service we answer the call
in your business name. After asking the caller for their details we
put the call on hold, call you and ask if you’d like us to connect
the call to you.
Naturally we can take a brief from you. So if it’s an important
call - a Sales Enquiry for example - to try to reach you, but if
it’s something more mundane - someone chasing payment of an
invoice – to simply take a message
How exactly does your service work?
Setting up couldn’t be simpler. You redirect your phone to a
number we provide; you might decide to do this only when you
leave the office, if you don’t answer after 3 rings or throughout
the day and night. You decide.
When the call comes into your PA they will see your Company
details; how you’d like the call to be answered, whether to take
a message or try to reach you, even who your VIP customers are.
After finding out who is calling you and why, we either try to
connect the call to you or send you the caller’s details by
email and/or SMS.
What times do you provide this service for?
We operate 24x7. Package charges are for calls received between
8.00 am - 17.30 pm on Business Days. If your business requires out
of hour call answering, we charge £1.30 per minute.
Is there a setup fee?
No. Setup is completely free with no strings attached.
How do I pay for your service?
Payment in monthly in arrears collected by Direct Debit. Each
month we send an invoice for the previous month’s calls and
collect the payment by DD approximately 10 days later.
Am I tied into a long term contract?
No, absolutely not. The initial committment period is just 3 months, after which only 30 days' notice is required
Is there a fee for sending my message via Email or SMS?
Sending your messages via email is free of charge. We do also offer an
optional SMS service.
How much do you charge for calls patched to landlines or mobile?
We charge 10p per minute for the patched call to landline and 20p per minute for the patched call to mobile.
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